NO CANCELLATION FEE
We understand that changes can occur even at the last minute which is why we don't charge a cancellation fee if you need to re-arrange an Inventory, Mid term inspection, Check-out, Check-in or key collection even when this happens on the day itself.
KEYS COLLECTED FREE
We never charge for collection of keys. For example the collection of keys on a Friday to allow us to carry out an inspection on a Saturday, Sunday or even a Bank holiday, thus allowing our work to continue when an Estate agents office may be closed.
METER READING GUARANTEE
Our clerks are trained to follow a set procedure when dealing with meter readings. This involves the locating and access to the meter, if a reading is not possible they contact the main office for further details and after that either the landlord or agent. If it is still not possible to get the reading there and then we arrange an alternative re-visit to get the reading free of charge.